Return Policy

1. Return Window

You may return most items purchased from BRITLYN LTD (SURPPO™ brand) within 30 days of delivery for a full refund or replacement, provided the item meets the conditions below.

The 30-day return window begins on the date the item is delivered to your address, as confirmed by carrier tracking information.

In addition to our 30-day policy, UK consumers have statutory rights under the Consumer Rights Act 2015. If a product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund within 6 months (or up to 6 years in some cases) regardless of our standard return window.

2. Return Conditions

To be eligible for a return, items must be:

• In their original, unused or undamaged condition
• In the original packaging where applicable
• Accompanied by proof of purchase (Amazon order number)
• Returned within 30 days of the delivery date

Items that are damaged due to misuse, modified, or missing original parts may not be eligible for a full refund. We reserve the right to issue a partial refund in such cases, in accordance with Amazon's returns policy.

3. Non-Returnable Items

The following items generally cannot be returned:

• Items returned more than 30 days after delivery (unless faulty under UK consumer law)
• Items that show clear signs of use beyond normal inspection
• Items damaged by the buyer after delivery

4. How to Initiate a Return

All returns are initiated through Amazon. Please follow these steps:

1. Log in to your Amazon account and go to Your Orders.
2. Find the SURPPO™ / BRITLYN LTD order you wish to return.
3. Select "Return or Replace Items" and follow the on-screen instructions.
4. Print the prepaid return label (where applicable) and ship the item back.

You may also contact us directly at support@surppo.com or via our Amazon seller page and we will assist you with the return process.

5. Return Shipping

For items fulfilled by Amazon (FBA), Amazon typically provides a prepaid return shipping label at no cost. Return shipping costs for seller-fulfilled items may vary — please check your specific return authorisation for details.

If a return is due to our error (wrong item shipped, defective product), we will cover all return shipping costs.

6. Refunds

Once your return is received and inspected, your refund will be processed to your original payment method. Refund timelines:

• Credit/Debit Cards: 3–5 business days after refund is issued
• Amazon Gift Card balance: 2–3 hours after refund is issued
• Amazon Pay: 3–5 business days

You will receive an email notification from Amazon when your refund has been issued.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately:

• Email: support@surppo.com
• Amazon messaging: via our seller storefront

We will arrange a replacement or full refund at no additional cost. Please include your Amazon order number and a photo of the damaged item when contacting us.

8. Amazon A-to-Z Guarantee

All purchases from BRITLYN LTD are protected by Amazon's A-to-Z Guarantee. This covers you if:

• You did not receive your package
• The item received was not as described
• You returned an item but did not receive your refund

9. Your UK Consumer Rights

Nothing in this policy affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (which provide a 14-day cooling-off period for online purchases).

10. Contact Us

For return-related questions, please reach out:

• BRITLYN LTD
• 65 Otter Close, London, E15 2PZ, United Kingdom
• Email: support@surppo.com
• Amazon Store: View Storefront